If you are a member of a family site, and you wish to delete your membership of that site, you will have to request that the owner of that site remove your membership. To do so, please contact the Webmaster of that family site to request that they remove your membership. You can do this by goi Read more...

If you have two accounts or sites at MyHeritage, they are unique and cannot be combined. The best thing to do is choose one account to use and one email address to log in with. Due to the fact that one family site can contain many different family trees (up to the limits of the site quota on y Read more...

In order to understand the meaning of association, you should first be aware that there is a difference between the members of your Family Site and the individuals in your tree. This means that your family members can become members of the site, without us knowing the identity of the correspondin Read more...

You most probably have already received a calendar alert for upcoming events in your family if you have a family site or are a member of a family site. Calendar alert emails are nice HTML emails with photos that are designed to help you remember birthdays and anniversaries for people in your family Read more...

If you are a member of the basic site (a non-paying member), then your total limit of people that you enter is 250 people, and your total limit of storage space is 250 MB. This includes all family trees that you have on the site, whether you made them on the site or in Family Tree Builder and publis Read more...

Go to MyHeritage.com. Then click on "Forgot your Password" in the Log In section. You will receive an email with instructions to create a new password. After logging in, please go directly to your profile to change your password to something you will remember. If you build your tree in Fami Read more...

You can pay for a family site upgrade or for Family Tree Builder with a credit card, a PayPal account, check or wire transfer. You can find this option under Settings > Site Account. Payments can be made in USD, EUR or GBP. If you need to find out how much it will cost in your local currenc Read more...

If you received the message “Your account has been disabled due to misuse”, please write to support through our contact form: www.myheritage.com/contact-support and request to have your account reactivated. Read more...

Here at MyHeritage, we do not disclose the email addresses of members. If you are trying to get in contact with another member, you can reach them through their family site. You can go onto their family site, and contact the Webmaster of that site. You can do this by going to the bottom of the lo Read more...

Warning: deleting your account is permanent, and the information cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Then click on the 'My Profile' link that i Read more...

Warning: deleting your family site will lead to an unrecoverable loss of your data! Deleting an online site will destroy all the content in it, including family trees and photos. It will not delete data that is on your computer, such as Family Tree Builder projects. If you wish to delete your Read more...

Accounts at MyHeritage.com are created using a person's email address as the unique log in for that account. Two different accounts cannot share the same log in. It is necessary to invite each member with a different email address. We know that many couples share the same email address. W Read more...

If you paid for a Family Tree Builder upgrade or a family site subscription and are unsure if the upgrade took effect, check the following: 1. Are you logged in as the Site Manager of the site you upgraded? You must be logged in so that we can recognize you as a Premium member. 2. Is Family Tr Read more...